Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@gretellane.com.au. Please note that returns will need to be sent to the following address: 80 McDowall St, ROMA QLD 455

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@gretellane.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, underwear and jewellery will not be accepted for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, contact us to purchase the new item.

Refunds / Store Credit
Please note we do not offer Refunds for change of mind or incorrect size. A Store Credit will be provided.

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll receive an emailed receipt with the details of your Store Credit. 

To use a Store Credit please contact us via phone or email to process the new sale.

Faulty Items 
While every product is unique, occasionally we will have a faulty item. In the case of receiving a faulty product please contact us immediately via phone or email with proof of purchase and evidence of the fault.

Faulty Items will only be accepted up to 6 months after purchase.

If we deem a product faulty, the customer may choose from a replacement, store credit or refund. Refunds will be provided to the original payment method. 

Please contact us for any further information.

07 4622 4500

sales@gretellane.com.au