Shipping policy
Shipping Policy
Effective Date: 29 May 2025
At Gretel Lane, we’re committed to delivering your order quickly, safely, and affordably. Please review our shipping policy below to understand how we handle and deliver your purchases.
📦 Processing Time
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Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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Orders placed after 3:00 PM (local time) will be processed the next business day.
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During high-volume periods (e.g., holidays or new collection launches), processing may take longer.
🚚 Shipping Methods & Delivery Times
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days |
Free on orders over $300 Flat rate $10 on Clothing orders $15 on Shoe/Hat orders |
| Express Shipping | 2–3 business days |
$15 on Clothing orders $20 on Shoe/Hat orders |
Note: Delivery times are estimates and may vary depending on your location and courier delays.
🌍 International Shipping
We currently ship to selected countries. International orders may take 7–21 business days depending on destination and customs processing.
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Shipping rates are calculated at checkout based on location and package weight.
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Customs & Import Duties: Customers are responsible for any customs duties, taxes, or import fees charged by their country.
📍 Shipping Locations
We ship from our store located in Roma, Queensland, Australia
🔍 Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package via the courier’s website.
✏️ Incorrect Shipping Information
Please double-check your shipping details at checkout. We are not responsible for delayed or undelivered orders due to incorrect or incomplete addresses.
❓ Questions?
If you have any questions about your order or our shipping policy, reach out to us at:
Email: sales@gretellane.com.au
Phone: 07 4622 4500
Hours: Mon–Fri, 9:00 AM – 5:00 PM (local time)